Returns management that ends in a decision.

A return is not one job. Separating the activities means the quote shows what a deep inspection costs against a simple one, and you can choose per product group. Parcel receipt and registration (per parcel): whether references arrive in advance, and share of parcels without a match. Inspection (per item): depth of the check, product complexity, serial or lot capture. Photographic evidence (per item or set): when your procedure requires it, and how many views. Repacking and materials (per item, plus materials): packaging type, inserts, your own or sourced material. Quarantine and held goods (per storage unit and period): volume held, and how quickly decisions come back. Sending goods on (per consignment): destination, carton or pallet, carrier rates. Extra work you approved (agreed per job): written scope for that job. No prices are published, because they depend on your products and volumes. The quote lists each driver with the assumptions written next to it.

We write it with you during onboarding. Answers do not need to be elegant. They need to be usable by the person holding the item. The more of this you can bring, the more accurate the quote. Data we need: SKU master data with barcodes; order or RMA references, and how they reach us; serial or lot numbers shipped, if you track them; set definitions: what belongs in the box; return address as shown to your customers. Criteria per product group: what counts as saleable; what packaging is still acceptable, and what replaces it; which goods cannot go back on sale once opened, such as hygiene items; minimum remaining shelf life for dated goods, where agreed in your scope; when photographs are required, and of what. Authority: what we may decide without asking; who decides exceptions, and who covers when they are away; the value below which an item is not worth inspecting in depth; how long goods may wait, and what happens if nobody replies; where quarantined goods go next.

You, within the rules of consumer law. We report what arrived and in what condition, and the decision and the consumer communication stay with you. If your refund process depends on our result, tell us during onboarding. We will agree how the result reaches you and test it. Refund deadlines are a legal matter between you and your customer, so please check them with your adviser.

We do not publish a standard processing time. It depends on your volumes, how deep each check goes and how evenly returns arrive. What we can commit to is agreed in writing and tested in the pilot, using real test returns.

They are registered, opened as your procedure allows, and flagged as exceptions. Nothing is added to stock on an assumption. If such parcels are common, we plan the extra handling into the quote rather than discovering it on the invoice.

No. We work for you and we have no contact with your customers about returns. If your customer service needs a photograph or a finding to answer a query, the record is there for it.

That is not part of our service. Return requests start in your shop or returns tool, and we take the references it produces. Tell us what you use and we will plan the connection, with a custom integration if needed. How we approach integrations.

We can record serial numbers, inspect the exterior and check completeness. We do not repair, open devices, run regulated tests or erase data. Products with lithium batteries are checked individually before we quote.

Sometimes not, and that is a legitimate answer. You can set a rule per product group, including not asking for the item back. We will tell you where the handling looks likely to outweigh the value, and the choice stays yours. More on return decisions.

Yes, to our warehouse in Poland. We do not operate a German return address. The options are on the Poland to Germany page.